Learn about our delivery options, costs, and return policy at Holistic Creatures. Enjoy fast shipping and hassle-free returns on unopened products.

We endeavour to dispatch your products, within 1-2 working days. Orders are processed and delivered on working days only (Monday to Friday, excluding bank holidays). Therefore orders placed on Saturday/Sunday will not be processed and dispatched until the following Monday. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more delivery. HOLISTIC CREATURES LTD does not accept any liability whatsoever for delayed delivery caused by any third party.

United Kingdom

-Delivery £4.79

-Delivery aim: From next working day excluding weekends and public holidays, using Royal Mail Track 24 service.

-Free delivery for orders above £75

-England, Scotland, Wales & Northern Ireland

We regret to inform our international customers that we are unable to ship to locations outside the UK.

Returns & Refunds

We hope you will be pleased with your purchase and are sure you understand that due to the nature of the products sold, we are unable to offer any refund once your purchase is opened. Should you wish to return anything bought from us and the product is in re-saleable, perfect and unopened condition, we will be happy to refund or exchange the product.

Returns should be made within a reasonable time (within 14 working days) and in original, undamaged packaging for a refund or exchange. If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item.

All effort will be made on our part to deliver your order safely, boxed and cushioned with recycled packing chips or bubble wrap in a suitable postal box. Therefore, we cannot be held responsible for damage that occurs in transit by a third party.

Order Cancellation

Since our products are lovingly crafted in small artisan batches just for you, we're unable to accept any order cancellations.